Thank you for shopping with Trackerking Online Shop. We understand that occasionally you may need to return a product. Our Refund and Returns Policy is designed to make this process straightforward. Please review the following terms:
1. Returns:
a. Eligibility:
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. b. Initiating a Return:
To initiate a return, contact our customer support team at 0717 332 334 within 3 days of receiving your order. c. Return Authorization:
Our team will provide you with a Return Authorization (RA) number and instructions for the return. 2. Refunds:
a. Refund Process:
Once we receive your return and inspect the item, we will notify you of the status of your refund. b. Refund Amount:
If your return is approved, we will initiate a refund to your original method of payment. c. Exclusions:
Please note that the refund amount will exclude any shipping charges incurred during the initial purchase. 3. Shipping Costs:
a. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. b. Original Shipping Charges:
Original shipping charges are non-refundable, except in cases where Trackerking Online Shop is at fault. 4. Damaged or Defective Items:
a. Reporting:
If you receive a damaged or defective item, please contact us immediately with details and photos. b. Replacement or Refund:
We will either replace the damaged/defective item or provide a refund, as deemed appropriate. 5. Refund Processing Time:
a. Timeline:
Refunds are typically processed within 7 days of receiving the returned item. 6. Contact Information:
For any questions or concerns regarding our Refund and Returns Policy, please contact us at 0717 332 334.
Thank you for choosing Trackerking Online Shop. Your satisfaction is our priority.