Refund and Returns Policy

Thank you for shopping with Trackerking Online Shop. We understand that occasionally you may need to return a product. Our Refund and Returns Policy is designed to make this process straightforward. Please review the following terms:

1. Returns:

a. Eligibility:

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
b. Initiating a Return:

To initiate a return, contact our customer support team at 0717 332 334 within 3 days of receiving your order.
c. Return Authorization:

Our team will provide you with a Return Authorization (RA) number and instructions for the return.
2. Refunds:

a. Refund Process:

Once we receive your return and inspect the item, we will notify you of the status of your refund.
b. Refund Amount:

If your return is approved, we will initiate a refund to your original method of payment.
c. Exclusions:

Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
3. Shipping Costs:

a. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
b. Original Shipping Charges:

Original shipping charges are non-refundable, except in cases where Trackerking Online Shop is at fault.
4. Damaged or Defective Items:

a. Reporting:

If you receive a damaged or defective item, please contact us immediately with details and photos.
b. Replacement or Refund:

We will either replace the damaged/defective item or provide a refund, as deemed appropriate.
5. Refund Processing Time:

a. Timeline:

Refunds are typically processed within 7 days of receiving the returned item.
6. Contact Information:

For any questions or concerns regarding our Refund and Returns Policy, please contact us at 0717 332 334.

Thank you for choosing Trackerking Online Shop. Your satisfaction is our priority.